SMC Log and License Files

Log Files SMC Log files are plain text files that can be used to troubleshoot technical issues running Solibri Model Checker (SMC). When sending an issue to [email protected], you’ll often be asked to send your SMC log files. To send these files, try the following: WINDOWS: Open Windows Explorer Enter the following in the address […]

Log Files

SMC Log files are plain text files that can be used to troubleshoot technical issues running Solibri Model Checker (SMC). When sending an issue to [email protected], you’ll often be asked to send your SMC log files. To send these files, try the following:

WINDOWS:

  1. Open Windows Explorer
  2. Enter the following in the address bar and hit the enter key:
    C:\Program Files\Solibri\SMCv9.8\log

    This folder should contain an error.log, output.log, and runtime*.log files.

  3. Select all files in this folder, right-click the selected files, and select Send to > Compressed Zip Folder.
  4. Send the zip file along with a detailed description of your issue and screenshots of any error messages to [email protected]com.

MAC:

  1. Open Finder
  2. Go to the Applications folder
  3. Go the Solibri application folder (e.g. “Solibri Model Checker v9.8”)
  4. Select all files in this folder, right-click the selected files, and select Compress.
  5. Send the zip file along with a detailed description of your issue and screenshots of any error messages to [email protected].

License Files

License files are also plain text files that can be used to troubleshoot licensing issues with SMC. If you are having a licensing issue, you’ll often be asked to send your ‘.solibri’ license folders. To send these files try the following:

WINDOWS:

  1. Open Windows Explorer
  2. Enter the following in the address bar and hit the enter key:
    %userprofile%\.solibri

    This folder should contain a configs, licenses, and usercers folder.

  3. Select all three folders, right-click the selected folders, and select Send to > Compressed Zip Folder.
  4. Send the zip file along with a detailed description of your issue and screenshots of any error messages to [email protected].

MAC:

Show hidden Files:

As SMC license files are hidden files, you first need to show hidden files on Mac:

  1. Open Terminal found in Finder > Applications > Utilities.
  2. In Terminal, paste the following:
    defaults write com.apple.finder AppleShowAllFiles YES
  3. Press return.
  4. Hold the ‘Option/alt’ key, then right click on the Finder icon in the dock and click Relaunch.
Location of license files:
  1. Open Finder
  2. Go to your user folder
  3. Select all three folders, right-click the selected folders, and select Compress.
  4. Send the zip file along with a detailed description of your issue and screenshots of any error messages to [email protected].