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Find answers to the most commonly asked questions about Solibri.

I had a trial account for Solibri Model Checker and now I have acquired a license. Do I create a new account?
Solibri's answer
Solibri's answer No. You need to upgrade your trial account to a paying account. Sign in with your trial credentials and click Become a Paying Customer.
I have not received a registration link by email. What should I do?
Solibri's answer
Solibri's answerPlease check that the email has not accidentally ended up in your junk mail folder. If not, contact your local Solibri Support for further help.
I have forgotten my password, how do I reset it?
Solibri's answer
Solibri's answerYou use your Solibri Solution Center (SSC) username and password to login to the SSC as well as register Solibri Model Checker. If you have forgotten your password or wish to change it, go to https://solution.solibri.com and click the Forgot your password? link. Enter your username (email address) to the dialog that opens and click Reset. An email will be sent to you with instructions on how to renew your password.
I'm using a proxy server, how should I specify my proxy settings?
Solibri's answer
Solibri's answerWe support the following proxy servers: HTTP and SOCKS (versions 4 and 5). Admins can set the default proxy settings Solibri Model Checker (SMC) uses by installing an .ini file to the SMC installation directory (e.g. C:\Program Files\Solibri\SMCv9.x). The proxysettings.ini file should contain the following lines:
# Uncomment the next two lines and fill them with proxy information, if you want to use proxy
#proxyHost=proxyhostURL
#proxyPort=10
# Uncomment the next two lines, and fill them with correct information, if your proxy needs username and password
#proxyUser=someUserName
#proxyPassword=somePassword
When starting Solibri Model Checker, I get the following error message: Associated version number (9.7) is smaller than required version number (9.8). Starting in viewer mode. What does it mean?
Solibri's answer
Solibri's answer
  1. Log into https://solution.solibri.com .
  2. Select the Assignment tab.
  3. Leave the Product radio button marked and select Solibri Model Checker.
  4. In the version list, select 9.8 and click Refresh.
  5. Mark the checkbox for the users that will be running version 9.8 of SMC.
  6. Click Save Changes.
How do I upgrade to the latest version of Solibri Model Checker?
Solibri's answer
Solibri's answer First, you need to be assigned the latest version. The administrator needs to:
  1. Log into https://solution.solibri.com .
  2. Select the Assignment tab.
  3. Leave the Product radio button marked and select Solibri Model Checker.
  4. In the version list, select the latest version of 9.8 and click Refresh.
  5. Mark the checkbox for the users that will be running version 9.8 of SMC.
  6. Click Save Changes.
Now you can download the latest version of Solibri Model Checker. Log into the Solibri Solution Center https://solution.solibri.com . Go to the Products view. Click the Version drop-down box under the listing for SMC and select the most recent listing for version 9.8.
Where do I find my log files?
Solibri's answer
Solibri's answerPlease zip the log files folder before sending it to Solibri Support. You can find the log files folder at: Windows: C:\Program Files\Solibri\SMCv<version number> Mac OS: /Applications/Solibri Model Checker v<version number>

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