Solibri Store: Frequently Asked Questions
Your guide to renewing and managing your subscription in our updated store.
We’re upgrading the Solibri Store to make purchasing and managing your licenses faster, safer, and more reliable. No action is needed until your renewal date—then you’ll complete renewal in the updated store.
- Step 1 — Sign in: Go to the Solibri Store and sign in with your Solibri account.
- Step 2 — Select product: Choose your subscription (e.g., Solibri Office Individual).
- Step 3 — Confirm details: Review your billing and company details, then confirm.
- Step 4 — Done: You’ll receive confirmation and your new subscription period starts immediately.
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We’re upgrading the Solibri Store to make it easier and more secure to purchase and manage your Solibri subscriptions. You’ll see a simplified checkout and clearer renewal flow.
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Your current subscription will continue until the end of your paid term. When it’s time to renew, you’ll complete that renewal in the updated Solibri Store. It’s a quick, one-time step.
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Automatic renewals from the previous system will not continue. When your renewal date approaches, you’ll renew in the updated store. We’ll email you with a reminder and instructions.
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1. Go to the Solibri Store and sign in.
2. Select your product and review your details.
3. Confirm your purchase.
You’ll receive an order confirmation and your new subscription period starts immediately.
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Yes. If your renewal is due in 2026, you can renew in 2025 to keep your current price for another year. This option is available until December 31, 2025.
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Your access will pause until you complete renewal in the updated store. As soon as payment is confirmed, access is restored automatically.
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No action is needed until your paid term ends. When you reach your renewal date, you’ll complete renewal in the updated Solibri Store.
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First, check your renewal status. If your subscription has expired, sign in to the Solibri Store and complete your renewal. If access doesn’t return after confirmation, contact [email protected] and we’ll help you restore access.
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Yes. The updated store follows industry-standard security and compliance practices. Your data is encrypted and handled according to strict security controls.
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Your entitlements remain the same for the product you renew. After renewal, access continues seamlessly once payment is confirmed.
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Email [email protected] or contact your Solibri regional office. If you purchased via a local partner, you can also contact your dedicated partner for assistance.
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Yes. In the updated store, you can review subscriptions, manage seats (where applicable), and keep billing details up to date from one place.