Solibri Log and License Files

Log Files

Solibri Log files are plain text files that can be used to troubleshoot technical issues running Solibri. When sending an issue to [email protected], you’ll often be asked to send your log files. To send these files, try the following:

WINDOWS:

1. Open Windows Explorer
2. Enter the following in the address bar and hit the enter key:

   C:\Program Files\Solibri\SOLIBRI\log

   This folder should contain an error.log, output.log, and runtime*.log files.

3. Select all files in this folder, right-click the selected files, and select Send to > Compressed Zip Folder.
4. Send the zip file along with a detailed description of your issue and screenshots of any error messages to [email protected].

MAC:

1. Open Finder
2. Go to the Applications folder
3. Go the Solibri application folder
4. Select all files in this folder, control-click the selected files, and select Compress.
5. Send the zip file along with a detailed description of your issue and screenshots of any error messages to [email protected].

License Files

License files are also plain text files that can be used to troubleshoot licensing issues with Solibri. If you are having a licensing issue, you’ll often be asked to send your ‘.solibri’ license folders. To send these files try the following:

WINDOWS:

1. Open Windows Explorer
2. Enter the following in the address bar and hit the enter key:

   %userprofile%\.solibri

   This folder should contain a configs, licenses, and usercers folder.

3. Select all three folders, right-click the selected folders, and select Send to > Compressed Zip Folder.
4. Send the zip file along with a detailed description of your issue and screenshots of any error messages to [email protected].

MAC:

Show Hard Disks on your Finder Side Bar

To show hard disks on your side bar in Finder, click Finder > Settings and mark the Hard Disks checkbox under Locations in the Sidebar settings. 

Show hidden Files:

To show hidden files in Finder, press command + shift + . (period key)

Location of license files:

1. Open Finder
2. Go to /USERS/[YOUR USER]/.solibri
   This folder should contain a configs, licenses, and usercers folder.
3. Select all three folders, control-click the selected folders, and select Compress.
4. Send the zip file along with a detailed description of your issue and screenshots of any error messages to [email protected].