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Solibri sub-processors and other controllers

Here is the list of all our sub-processors.
Sub-processorAddressPurpose of ProcessingDPA and Prohibited Use and Other PoliciesProducts using the Sub-ProcessorData storage locationData usageProcessed Data
Amazon Web Services EMEA SARL38 Avenue
John F.
Kennedy, L1855,
Luxembourg
Infrastructure
provider

AWS DPA:
https://d1.awsstatic.com/legal...

AWS Supplementary Addendum:
https://d1.awsstatic.com/Suppl...
 

Amazon Bedrock abuse detection mechanisms may apply to such Services. See here and applicable Service-specific documentation for more details. 

To improve performance, such services may use cross-region inference, using the optimal AWS Region to process your Content when running model inference. See the applicable service documentation for more details. 

You will not use, and will not facilitate or allow End Users to use, the Services to mine cryptocurrency. 

If you use any artificial intelligence and machine learning Services, features, and functionality (including third-party models) that we provide, it’s your responsibility to ensure that your use complies with all applicable laws, rules, and regulations, and the AWS Responsible AI Policy. 

AI Services are not intended for use in, or in association with, the operation of any hazardous environments or critical systems that may lead to serious bodily injury or death or cause environmental or property damage. AI Services may be used in connection with supporting healthcare services but are not medical devices and are not intended to be used by themselves for any clinical decision-making or other clinical use. You are responsible for liability that may arise in connection with any such uses.


Information on sub-processors:
https://aws.amazon.com/complia...

Solibri Starter, Essential, Advanced, Premium.

Legacy products: Solibri Office, Solibri Site, Solibri Anywhere, Solibri CheckPoint

AI Solutions
EU (all Software), US optional (only for Solibri CheckPoint) 
AI Solutions: EU and non-EU
AI Solutions’ provisionemail, firstname, lastname, phone number, activity data 

In AI Solutions’ provision: all personal data in AI Solutions’ Input and usage data (logs etc) please see information in section “DPA and Prohibited Use and Other Policies”)
10Duke Software Ltd.85-87 Bayham Street,
Camden, London, NW1 0AG
Identity providerIncluded in enterprise DPASolibri Starter, Essential, Advanced, Premium and Security+ 

Legacy products: Solibri Office, Solibri Site, Solibri Anywhere, Solibri CheckPoint
EUIn product personal detail processingemail, firstname, lastname
, phone number, activity data
HubSpot, Inc.25 First Street, 2nd Floor, 
Cambridge, MA 02141, USA
Marketing, data collectionHubSpot DPA:
https://legal.hubspot.com/dpa

HubSpot sub-processors:
https://legal.hubspot.com/sub-processors-page
Solibri Starter, Essential, Advanced, Premium

Legacy products: Solibri Office, Solibri Site, Solibri Anywhere, Solibri CheckPoint
EUProduct update notifications and marketingemail, firstname, lastname, 
phone number
Salesforce, Inc.Salesforce Tower,
415 Mission Street,
3rd Floor, San Francisco, CA 94105, USA
MDM, CRMLink to Salesforce DPA:
https://www.salesforce.com/con...

The Sub-processors currently engaged by Salesforce are available here:
https://www.salesforce.com/con...
Solibri Starter, Essential, Advanced, Premium

Legacy products: Solibri Office, Solibri Site, Solibri Anywhere, Solibri CheckPoint
EUContract managementemail, firstname, lastname, phone number, IP
Google Ireland LimitedGordon House, Barrow Street, Dublin 4, IEWeb analytics, advertising, TMS, marketing

Infrastructure
provider

Google DPA:
https://business.safety.google...

Information on sub-processors:
https://business.safety.google...

Information on services where Google can act as controller and on how Google uses cookies in advertising:
https://business.safety.google...
https://policies.google.com/te...

Information on cookies, identifiers for mobile devices and similar technologies used to collect data:
https://policies.google.com/te...

Generative AI-Prohibited Use Policy 
API Prohibitions 

When you use Paid Services, including, for example, the paid quota of the Gemini API, Google doesn't use your prompts (including associated system instructions, cached content, and files such as images, videos, or documents) or responses to improve our products, and will process your prompts and responses in accordance with the Data Processing Addendum for Products Where Google is a Data Processor

For Paid Services, Google logs prompts and responses for a limited period of time, solely for detecting and preventing violations of the Prohibited Use Policy to maintain the safety and security of the Services, and any required legal or regulatory disclosures. This data may be stored transiently or cached in any country in which Google or its agents maintain facilities. The license you grant to Google under the "Submission of Content" section also extends, to the extent required under applicable law for our use, to any content (e.g., prompts, including associated system instructions, cached content, and files such as images, videos, or documents) you submit to the Services and to any generated responses. If you're in the European Economic Area, Switzerland, or the United Kingdom, the terms under "How Google uses Your Data" in "Paid Services" apply to all Services, including Google AI Studio and unpaid quota in the Gemini API, even though they are offered free of charge. Google may use submitted information in accordance with our privacy policies.

Home pages, purchase flows

AI Solutions

EU and non-EU

In product personal detail processing

AI Solutions provision

email, firstname, lastname
,phone number, activity data

In AI Solutions’ provision: all personal data in AI Solutions’ Input and usage data (logs etc) please see information in section “DPA and Prohibited Use and Other Policies”)

LinkedIn Ireland Unlimited CompanyGardner House Wilton Place, Dublin 2 DUBLIN, D02 AD98 IrelandAdvertising, marketingLinkedIn DPA:
https://www.linkedin.com/legal...

LinkedIn sub-processors:
https://www.linkedin.com/legal...
 EU  
Valve Branding OyLudviginkatu 6 00130, Helsinki, FinlandMarketing, data collection and social media campaignshttps://www.valve.fi/privacy-policy EU  
Leroy LtdSturenkatu 16 00510, Helsinki, FinlandMarketinghttps://www.agencyleroy.com/privacy-policyHome pagesEU  
Meta1601 Willow Road  
Menlo Park, California 94025  
United States
Advertising, marketingGDPR Appendum:
https://www.facebook.com/legal...

Privacy Policy
https://www.facebook.com/priva...
 EU  
CookieHubHafnargata 18, 230
Reykjanes bæ, Iceland
Cookie management, marketingData processing agreement (DPA) https://dash.cookiehub.com/dpa...Home pages, purchase flowsEU  
Functional Software, Inc. d/b/a Sentry45 Fremont Street, 
8th floor San Francisco, California 94105
Web application monitorSentry DPA:
https://sentry.io/legal/dpa/

The Sub-processors currently engaged by Sentry are available here:
https://sentry.io/legal/subpro...
Solibri Inside, Solibri CheckPointEU IP
Chameleon Intelligent Tech Inc.Product adoption platformProduct onboardingContact Solibri IT & Information Security for DPA agreementSolibri Inside, Solibri CheckPointEU email, firstname, lastname, IP
, activity data
Mixpanel, Inc.One Front Street, 28th Floor
, San Francisco, CA 94111
Usage trackingMixpanel DPA and list of its sub-processors:
https://mixpanel.com/legal/dpa...
Solibri Inside, Solibri CheckPointEU email, firstname, lastname, activity data
Zendesk989 Market St San Francisco,
CA 94103, USA
Ticket creationZendesk DPA and privacy practices:
https://www.zendesk.com/compan....
Back-office operationsEU email
TwilioNorth Wall Quay,
Dublin 1, Ireland
customer data platform (Segment)Data Protection Addendum:
https://www.twilio.com/legal/d...

Twilio's up-to-date list of its sub-processors at:
https://www.twilio.com/legal/s...
Solibri InsideEU email, firstname, lastname, IP, activity data
RakooArsenaalgas 8C, 6511 PE Nijmegen, NetherlandsElearning platformPrivacy Policy:
https://rakoo.com/en/privacy
 EU email, firstname, lastname,  company name, license type
Verifone, Inc.1 Howard St,
New York, NY
10013, USA
Payment & billing providerhttps://www.verifone.com/legal/data-processing-agreementSolibri Starter, Essential, Advanced, Premium 
Legacy products: Solibri Office (via eComm purchase), Solibri CheckPoint
EUTo process payment transactions, cardholder management, fraud prevention, and legal complianceTransactional data, cardholder data, payment method, limited PII
SuprStack, Inc.2261 Market St #4576, San Francisco, CA 94114, USANotification delivery infrastructurehttps://www.suprsend.com/dpa

Solibri Starter, Essential, Advanced, Premium 

Legacy products: Solibri Office, Solibri Site, Solibri Anywhere, Solibri CheckPoint

EUTo send and manage multi-channel notifications (email, SMS, in-app)Email, first name, last name, notification content, workflow metadata